Your privacy is of great importance to us. This Privacy Policy exists to tell you what kind of information we gather while you visit our website and how we use such information.
We do not collect any personally identifiable information except when you submit it voluntarily through forms. The information collected will be used for the purposes specified for when it was collected, to respond to your inquiries, and to fulfill e-mail messaging programs to notify visitors about new content or services on our website.
Any information you give us will be stored and managed carefully and will not be used in ways to which you have not consented. We will not sell, rent, or exchange such personally identifiable information to any other organization or entity.
We and our partners display interest-based advertising using information gathered about you over time across multiple websites, mobile applications, or other platforms.
Interest-based advertising or “online behavioral advertising” includes ads served to you after you leave our website, encouraging you to return. They also include ads we think are relevant based on your shopping habits or online activities. These ads might be served on websites or on apps. They might also be served in emails.
Reservation & payment
When customer makes a booking, he/she guarantees that he/she has the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as the booking is confirmed on our system. This contract is made on the terms of these booking conditions, which are governed by Croatian law, and the jurisdiction of the Croatian Courts.
Customers who agree to cancel any part of their booking should note that their contract with ADRIATIC LUXURY TRAVEL and the supplier concerned will be terminated immediately. Immediate termination of the contract also applies where customers accept a refund, or part refund, at the time of cancellation.
By making an online reservation/booking via the web page booking system, you can choose between paying the full amount at once with your credit card, 20% deposit and the rest to driver directly after service is finished or you can choose paying total amount in cash (without deposit). Once you go to checkout and click pay now, you will get a confirmation email including contract.
Conversion statement
All payments will be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.
Cancelation of travel&refund
Adriatic Luxury Travel reserves the right to cancel any transfer due to unforeseen circumstances, like extreme weather conditions (bad weather,strong wind,snow,closed roads and closed bridges).
Adriatic Luxury Travel reserves the right to cancel any transfer that is booked without 24 hour notice.
In case of cancelation of transfer 24 hours or more before the agreed date of transfer, transfer provider ADRIATIC LUXURY TRAVEL will not charge a fee for the cancellation and will refund the full payed amount.
In case of cancelation of transfer 24 hours or less before the agreed date of transfer, transfer provider ADRIATIC LUXURY TRAVEL will charge your credit card for the full amount of the reservation.
All cancellations must be in writing – by e-mail.
Liability insurance
All vehicles that are used for transfers are properly inspected and ensured in accordance with the laws of the Republic of Croatia.
Passengers insurance is included in the price of the transfer.
A passenger under the influence of alcohol, drugs or other controlled substances won’t be allowed to enter a vehicle and will not be entitled to a refund of the amount paid.
A passenger whose behavior endangers the safety of driver, other passengers or other participants in traffic will be removed from the vehicle, and reported to local police department. Smoking,consuming alcohol or drugs in the vehicle is strictly prohibited. Everything else has to be approved by the driver or the owner of ADRIATIC LUXURY TRAVEL.
Personal information security
The data from your credit card are given to guarantee the reservation, payment or billing terms formed according to owners of accommodation and those are expressed in the offer and the price of the confirmation granted after booking. To protect data from credit cards, we use “Secure Sockets Layer (SSL) technology and your data are completely safe. SSL encryption is a tested system that allows your browser to automatically encrypt your data before you send them. For a special offer credit card can be charged immediately upon booking, with no possibility of refund. Please check your details when making such a reservation. In the case of fraud and abuse of your credit card by a third party, most banks and credit card companies bear the risk and cover all costs arising from the abuse.
Collecting information
Google Analytics
This website uses Google Analytics to analyze the use of this website. Google Analytics uses cookies, to collect standard Internet log information and visitor behavior information in an anonymous form. The information generated by the cookie about your use of the website (including IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity.
Google’s privacy policy is available at: http://www.google.com/privacypolicy.html
Custom Audience (Facebook)
We reserve the right to participate in Facebook.com’s Custom Audience which will enable us to display to persons on our email lists targeted, personalized ads when they visit Facebook.com. The ads are based on your experience at our website. No personal information is shared with Facebook. The Custom Audience allows us to convert your email address to a unique number that Facebook uses to match to unique numbers that Facebook generates from email addresses of its users. You may opt out of participation in our Facebook Custom Audience by sending an email, from the email address you are opting out of, to the email address provided in our contact information below. For your opt out to be effective, you must visit www.facebook.com/help/247395082112892
Facebook pixel / conversion tracking
With your permission, our websites utilizes the Conversion Tracking Pixel service of Facebook. This way we can follow your actions once you are redirected by clicking on a Facebook ad and we can also keep track of the efficacy of Facebook ads for statistical and market research purposes. The data we collect is entirely anonymous to us. However, the collected data are saved and processed by Facebook (in accordance with Facebook’s Data Use Policy found under: https://www.facebook.com/about/privacy/). Facebook Conversion Tracking also allows Facebook and its partners to show you advertisements on and outside Facebook. In addition, a cookie will be saved onto your computer for these purposes. (Please click here if you would like to revoke your permission: https://www.facebook.com/ads/website_custom_audiences/.)
Display Advertising (Remarketing)
Our websites implement and use Google Display Advertising to reflect your interests across the web (remarketing). To determine your interests, Google will track your behavior across the web using cookies.
You can view, delete or add interest categories associated with your browser using Google’s Ads Preference Manager, available at http://www.google.com/ads/preferences/. However, this opt-out mechanism uses a cookie, and if you clear the cookies from your browser your opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a particular browser, you should use the Google browser plug-in available at http://www.google.com/ads/preferences/plugin.
Changes to Privacy Policy
From time to time we may change our Privacy Policy so please check back periodically.
Cookies are small text files which are downloaded to your computer, tablet or mobile phone when you visit a website or application. The website or application may retrieve these cookies from your web browser (eg. Internet Explorer, Mozilla Firefox or Google Chrome) each time you visit, so they can recognize you, remember your preferences and provide you with a more secure online experience.
Generally, cookies are very useful and are a common method used by almost every website you visit because they help to make your online experience as smooth as possible. For security reasons, many websites will not function at all without the use of cookies (or other similar technologies, such as “web beacons” or “tags”).
Cookies generally do not hold any information to identify an individual person but are instead used to identify a browser on an individual machine.
If you prefer, you can restrict, block or delete cookies by changing your browser settings but that may mean that the website won’t work properly
For more information about cookies and their impact on you and your browsing visit www.aboutcookies.org.
Managing cookies
Most internet browsers allow you to erase cookies from your computer hard drive, block all cookies (or just third-party cookies) or warn you before a cookie is stored on your device.
You can control and/or delete cookies as you wish – for details, visit www.aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit our site and some services and functionalities may not work.
PRIVACY POLICY ABOUT PLUGIN SASSY SOCIAL SHARE
We do not track any user data via our plugins. But if our plugin depends on any third party service, they might track user data. This can happen in the following two ways:
Social Login
We collect your public profile data only from your consent that you grant before initiating Social Login, from the social network used to login at our website. This data includes your first name, last name, email address, link to your social media profile, unique identifier, social profile avatar. This data is used to create your user profile at our website. You can revoke this consent at any time by sending us an email.
GooglePlus Comments
We use GooglePlus Comments widget at our website for you to be able to comment at our webpages using your google plus account. From this interaction, Google automatically collects and store certain information in server logs like IP address, device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request, in accordance with their data privacy policy: https://policies.google.com/privacy
Disqus Comments
We use Disqus Comments widget at our website for you to be able to comment at our webpages using Disqus commenting system. Disqus may collect information about you when you register for and use the Service. Such information may include “Personally Identifiable Information” which means information that identifies you as an individual, such information may include, but is not limited to, your name, email address, telephone number, username or account ID, and “Non-Personally Identifiable Information” which means information that does not identify you as an individual. Non-Personally Identifiable Information may include, but is not limited to, information about your browser, your IP address, device ID, what pages you visit on our Partner Sites, which website you came from, what advertisements you clicked on, whether on our Partner Websites, the Service or other third party websites, and other information about your online activity that does not identify you as an individual, in accordance with their data privacy policy: https://help.disqus.com/terms-and-policies/disqus-privacy-policy
Facebook Comments Moderation
We collect the data related to the Facebook Comment you post, only from your consent that you grant before posting Facebook Comment at our website. This data includes your Facebook account name, a unique Facebook account identifier, a unique identifier associated to the posted Facebook comment, the unique open graph object identifier of the webpage at which you posted the comment, unique identifier associated to the parent comment if you reply to an existing comment. This data is used to show recent Facebook Comments made all over our website and/or to show the old comments made at non-SSL webpages before we moved our website to SSL. You can revoke this consent at any time by sending us an email.
Social Analytics for Sharing
We use Google Analytics to track social shares made at our website. Google automatically collect and store certain information in their server logs which includes device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL, cookies that may uniquely identify your browser or your Google Account, in accordance with their data privacy policy: https://policies.google.com/privacy
Facebook Like, Facebook Recommend, Facebook Share official buttons
We embed a Facebook widget to allow you to see a number of likes/shares/recommends and “like/share/recommend” our webpages. This widget may collect your IP address, your web browser User Agent, store and retrieve cookies on your browser, embed additional tracking, and monitor your interaction with the widget, including correlating your Facebook account with whatever action you take within the widget (such as “liking/sharing/recommending” our webpage), if you are logged in to Facebook. For more information about how this data may be used, please see Facebook’s data privacy policy: https://www.facebook.com/about/privacy/update
Twitter Tweet official button
We use a Twitter Tweet widget on our website. As a result, our website makes requests to Twitter’s servers for you to be able to tweet our webpages using your Twitter account. These requests make your IP address visible to Twitter, who may use it in accordance with their data privacy policy: https://twitter.com/en/privacy#update
GooglePlus, GooglePlus Share official buttons
We use a GooglePlus widget on our website. As a result, our website makes requests to Google’s servers for you to be able to share our webpages using your google plus account. These requests make your IP address visible to Google, who may use it in accordance with their data privacy policy: https://policies.google.com/privacy
Linkedin Share official button
We use a Linkedin Share widget at our website to allow you to share our webpages on Linkedin. These requests may track your IP address in accordance with their data privacy policy: https://www.linkedin.com/legal/privacy-policy
Pinterest Save official button
We use Pinterest Save widget at our website to allow you to pin images to Pinterest from our webpages. These requests may track your IP address in accordance with their data privacy policy: https://policy.pinterest.com/en/privacy-policy
Buffer official button
We use Buffer widget at our website to allow you to add our webpages to your Buffer account, which collects log data from your browser. This Log Data may include information such as your IP address, browser type or the domain at which you are interacting with the widget, in accordance with their privacy policy: https://buffer.com/privacy
Xing Share official button
We use Xing Share widget at our website to allow you to share our webpages on Xing and this let Xing collate data about you automatically by means of tracking, in accordance with their privacy policy: https://privacy.xing.com/en/privacy-policy
Reddit Badge official button
We use Reddit Badge widget at our website which may log information when you interact with the widget. This may include your IP address, user-agent string, browser type, operating system, referral URLs, device information (e.g., device IDs), pages visited, links clicked, user interactions (e.g., voting data), the requested URL and hardware settings, in accordance with their privacy policy: https://www.redditinc.com/policies/privacy-policy
StumbleUpon Badge official button
We use StumbleUpon Badge widget at our website which may log information when you interact with the widget. Log Data is a form of Non-Identifying Information, in accordance with their privacy policy: http://www.stumbleupon.com/privacy
NOTICE OF FILING GUEST COMPLAINTS
Dear customers,
According to the 10th article of Law on Consumer Protection (NN nr 41/14) and with Article 6 of the Law for Providing Services in Tourism Industry (NN 130/17), we inform you that complaint on provided service can be submitted in written form to our main office on the address Adriatic Luxury Travel, Generala Zadre 8, 21 000 Split. Or in writing on the following way:
– by postal service on the address: Adriatic Luxury Travel, Generala Zadre 8, 21 000 Split
– by following e-mail address: info@croatia-private-tours.com
The confirmation of the receipt will be delivered promptly. Reply to your written complaint will be given in written latest 15 days form the complaint receipt. When filing the complaint, please provide information to whom and how you wish to receive the response for its accurate delivery. We guarantee that all personal information provided in the complaint will be archived according to the Personal Data Protection Act and will not be used in any other purposes.
Rather than blocking all cookies, you can choose to only block third-party cookies which will still allow our website to function as intended.
If you have any questions regarding this Privacy Policy, please contact the owner and operator of this website business at:
Hrvoje Ćurković
Attn: Privacy Policy, Croatia Private Tours
GENERALA ZADRE 8,
21000 Split, Croatia
ID number: HR-AB-21-17010011550
OIB: 09919982908
T: +385 99 694 1644
E: info@croatia-private-tours.com